Company Policies


Keap Nursing Wear Delivery Policy

After ordering online, if you have used eWAY, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address) or if you have used PayPal, you will receive an email confirmation from PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within one working day of ordering.

Australia Post Delivery

We will attempt to send your goods via Australia Post within one working day of receiving your order and then delivery by Australia post will be within 10 working days for regular post and within 5 working days for express post; however if goods are unavailable delivery will take a little longer. Once your goods have been posted we will send a confirmation email with the Australia Post Tracking number within one working day.

Coolalinga Markets Pick Up

To be able to use this option your order must be in before 9pm CST Friday.  If you have chosen the Coolalinga Markets, Darwin, NT Pick up option, your goods will be available at our Keap Nursing Wear stall on the Saturday after the order was placed between 8am - 1pm. In the event of unforseen circumstances that Keap Nursing Wear is not available at the Coolalinga Markets, Darwin, NT that particular Saturday then we will advise either via phone or email to arrange an alternative drop off. In the event of unforseen circumstances that you are unable to make the Coolalinga Markets, Darwin. NT on that particular Saturday please advise Keap Nursing Wear via either phone 0427 830 501 or email info@keapnursingwear.com.au as soon as possible to arrange an alternative pick up.

Drop Off/Pick Up

If you have chosen the Drop off/Pick up option, this option is only available for residents within a 60km radius from Coolalinga, NT. Keap Nursing Wear will be in contact with you within one working day either via phone or email to arrange to either drop off your goods to a place with a date and time that is suitable for both yourself and Keap Nursing Wear or for you to pick up your goods at either Keap Nursing Wear's address in Coolalinga, NT or arrange a mutual place with a day and time that is suitable for both yourself and Keap Nursing Wear.

If you wish to query a delivery please contact us at info@keapnursingwear.com.au

 

 Keap Nursing Wear Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at info@keapnursingwear.com.au or fill in our contact us form on our website www.keapnursingwear.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition, with tags still attached. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & amp; therefore advise you take out shipment registration of insurance with your postal carrier. Keap Nursing Wear will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

Keap Nursing Wear Privacy Policy

Introduction

Keap Nursing Wear regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Keap Nursing Wear users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Keap Nursing Wear at info@keapnursingwear.com.au

Collection of Information

In order to use the Keap Nursing Wear website, we may require information from you in order to provide the best service possible.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Use of Collection Information

Any details collected from Keap Nursing Wear customers is required in order to provide you with our products and/or services, and a high level of customer service.

Any of the information we collect from you may be used in one of the following ways: To personalize your experience
(your information helps us to better respond to your individual needs) To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@keapnursingwear.com.au Access to Collected Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@keapnursingwear.com.au

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Orders

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Keap Nursing Wear uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@keapnursingwear.com.au

Third Parties

Keap Nursing Wear may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. Such as getting a product delivered direct to the customer from our supplier, as requested by the customer.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Keap Nursing Wear does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Keap Nursing Wear site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.keapnursingwear.com.au

Your Consent

By using our site, you consent to our privacy policy.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, by means of a notice on our homepage and/or update the Privacy Policy modification date below.

This policy was last modified 14/05/2015

 

Keap Nursing Wear Security Policy

Keap Nursing Wear uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Keap Nursing Wear or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Keap Nursing Wear.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au